COVID-19 – Important Information
In collaboration with Downtown Mainstreet, Red Wing businesses created a new health and safety label, “COVID-Aware”. This program is designed to protect the well-being of guests and staff members through the prevention of COVID-19. Your safety, and that of your families continues to be at the forefront of our minds.
- Scarlet Kitchen & Bar is open for breakfast, lunch and dinner from 7 am – 10 pm. Reservations required. Menu on dining page.
- The Port lounge is open for drinks only; Thursdays-Saturdays, 4 pm – 10 pm. Reservations required.
- The St. James Hotel is open to hotel guests, meetings and social functions in line with State of Minnesota mandate.
Our industry has always been focused on leading cleaning practices. Our goal continues to be around the care and confidence of our guests and our associates. We modified our current cleaning standards and included the implementation of enhanced measures to improve safety, as well as enforcement of heightened and comprehensive cleanliness standards on an ongoing basis across key areas:
EMPLOYEE’S SAFETY & HEALTH
All team members are scheduled to receive extensive safety and sanitation training before returning to work as we reopen our business and operations during the COVID-19 pandemic.
Personal Protective Equipment (PPE):
Personal Protective Equipment will be worn by all team members entering the building. In addition, gloves will be worn by team members whose responsibilities require them as determined by medical experts. Training on how to properly use and dispose of PPE has been added to training protocol.
Team members in contact with the public that have restrictive access to soap and water will be provided with hand sanitizing and instructed to use it between guests. All other team members have been trained to wash their hands with soap and water (for 20 seconds) multiple times throughout their shift, between tasks, before and after breaks, etc.
GUEST SAFETY & HEALTH
Guests will be encouraged to practice physical distancing while moving around the hotel. Floor stickers, barriers at the front desk, host stands, and restaurant booths have been installed as a reminder. Signage has been installed to encourage physical distancing in the elevators. Entrance to the hotel will be limited to the parking garage and front door on Main street.
Masks are mandatory indoors, and outdoors when waiting in lines for service in accordance to State guidelines and will be available to guests upon request. St. James Hotel may elect to refuse service to patron not wearing a mask.
Hand sanitation stations have been installed throughout the hotel in heavy traffic areas, entrances and elevators. Touchless faucet, urinals, toilets, and door-foot grabs have been installed in all public area bathrooms.
iWave air purifiers have been installed in all guests’ rooms. Some in-room amenities have been removed and replaced with disposable options. Rollaway beds or made up murphy beds offering will be suspended until further notice. Along with our normal cleaning protocols, attention will be placed on key areas around the room including but not limited to: doors, furniture, television remote control, telephone, light switch, and alarm clock etc. Additional precautions are being taken using “evaclean” enhanced cleaning and touchless disinfection system.
While we won’t offer in room housekeeping service during multiple night stay, we do want to ensure you have everything needed during your stay. Our housekeeping team will provide assistance with any need you may have including clean towels, cups, coffee, coffee condiments, trash bags, shampoo, conditioner, and soap.
All bed linen and laundry will continue to be washed in accordance to health guidelines. Extra care will be put on delivery of clean and retrieval of dirty laundry to avoid cross-contamination. Guest laundry cleaning will be suspended until further notice.
Public spaces will be a focus for our team members. These areas will be cleaned multiple times throughout the day specific to COVID touch point cleaning practices. Tables and chairs in the public spaces have been placed to aid with physical distancing practices.
Team members are required to wear masks when attending with guests. Hand sanitizer will be used between guests, and barriers have been installed. Special sanitizing procedure have been put in place for handling credit card readers, pens, door handles, and luggage carts. Express check-out will be highly encouraged.
Meetings & Events
All banquet rooms seating capacity and floor plan have been modified based on social distancing recommendations. Hand sanitizing stations will be placed at all entrances to the room prior to each event. iWave machines were installed in the ducting leading to banquet spaces. All conference room doors, tables, chairs, light switches, and equipment will be disinfected after each group use.
Scarlet Kitchen & Bar
Room service available for in-house guests. In-house guests can order room service from Scarlet Kitchen & Bar. To order, please call Scarlet Kitchen & Bar at (651) 385-5544. Menu here. All team members are required to wear masks. Team members will not enter a guest room; guests will be responsible to roll the dining cart into their room. Table linen will remain protected until outside the guest room to avoid contamination during transport. Food orders will remain in a closed container until attendant reaches guest room. Guests will be responsible to roll the table back into the hallway when done.
The Port lounge is open for drinks! Reservations required. Please call 1(800) 252-1875 or reserve a table on OpenTable.
Shuttle Service will be suspended until further notice.
We will continue to offer bike rentals to guests of the hotel. While wearing proper Personal Protective Equipment, team members will apply peroxide multi-purpose cleaner to seats, frame, handlebars and helmet before and after each use.
All retail stores are following “COVID-Aware” protocols.
We are closely monitoring advisories and updates regarding COVID-19 from National and State regulatory organizations. Changes to our protocols and procedures will be made in accordance to these changes.